Our Values

Values are important to an Association representing a community. These are the values by which we will operate ETSA:

Independence

We will safeguard our independence, exercising our discretion openly and in the best interests of our communities.

Quality

Whatever we do will be delivered to the highest possible standards.

Integrity

We will deal honestly’ speak the truth and be seen as a trusted advocate.

Authority

We will speak from reliable evidence, objectively presented.

Customer Focus

We will focus on customer needs, wants and aspirations.

Change

We will build an organisation where change is valued and encouraged.

Empowerment

Our team will be empowered to make decisions and to deliver the vision.

Sustainability

We will build an organisation which is economically viable and cares for the environment.

Enthusiasm

We will provide energetic, passionate and committed leadership in pursuing our aims.

Enjoyment

We will build an organisation which is fun to work in and fun to work with.

Entrepreneurship

We will encourage flair and responsible risk taking to develop the organisation.

Accountability

We will report transparently and use our resources with maximum efficiency.

Creativity

We will encourage imagination and innovation.